Privacy policy
Effective Date: 5/5/2025
At The Healing Quest PLLC, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us through this site.
1. Information We Collect
When you visit our website, we may collect:
Personal information you voluntarily provide (such as your name, email address, or phone number when you fill out a contact form)
Non-identifiable information through standard website analytics tools (such as your IP address, browser type, and pages visited)
We do not collect or store any protected health information (PHI) through this website.
2. How We Use Your Information
We use the information you provide solely to:
Respond to inquiries or appointment requests
Improve our website functionality and user experience
Communicate important updates (with your permission)
We do not sell, rent, or share your information with third parties for marketing purposes.
3. Contact Forms and Email
Please note that the contact forms on this website are not intended for emergency use or to transmit sensitive health information. If you are experiencing a mental health crisis, please contact 911 or go to your nearest emergency room.
If you choose to contact us by email or form, we recommend limiting the information you share and waiting until you are a client to discuss personal health matters through our secure platform.
4. Confidentiality in Therapy
If you become a client of The Healing Quest PLLC, you will receive a separate Notice of Privacy Practices (HIPAA) outlining how your personal health information is handled in accordance with state and federal law. That document includes information on your rights to confidentiality, how your records are protected, and when exceptions may apply (e.g., safety concerns, court orders).
5. Cookies and Analytics
Our website may use cookies or third-party analytics tools (such as Google Analytics) to track basic usage statistics. This helps us understand how people use our site and improve its performance. You can disable cookies through your browser settings.
6. Your Rights
You may contact us at any time to:
Request a copy of the information we have about you
Ask us to delete your information
Withdraw your consent to be contacted
To make a request, email us at: april@thehealingquesttherapy.com
7. Security
While we do our best to protect your information, please remember that no method of transmission over the internet is 100% secure. Do not use this site to submit sensitive personal or medical information.
8. Updates to This Policy
This policy may be updated from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this policy or how your information is handled, please contact:
The Healing Quest PLLC
PO Box 296
Helotes, TX 78023
april@thehealingquesttherapy.com
